Building your online store from scratch
Online Store Management
We can help to manage your store for you
Order Processing & Fulfilment
Pick & Pack orders & ensure customer satisfaction
Monthly Sales Report
Make informed decisions with your data
Content creating and engaging customers
Drive brand awareness onsite or offsite
Customer service is one of the most important aspect in an ecommerce business. Handling of enquiries, reviews and after sales services are key pointers which will affect your sales.
As much as possible, each message your customer receives will be hand typed by us and not with automated replies. Of course, sometimes there will be typographic errors but this is important to let your customers know that they are talking to an actual human and not another robot. However, rest assured that all replies will be done professionally. Common enquiries will be replied with a template for efficiency. We would love to give your customer an experience that they are satisfied with.
Customer service doesn’t just ends here, it also involves following up on delivery issues and assisting with your customer’s request. We will also engage them with your promotions to keep them hyped on purchasing more items from you!